Problem Statement
The conclusion he arrived at was that perceived value, brand perception, cost effectiveness, easiness to use, convenience, problem handling skills, security and responsiveness are some of the factors affecting customer satisfaction in E-Banking The study revealed different impacts affecting the bank customers using e-banking services and products, such impacts were accessibility, time factor, availability, user friendly and security. It was also revealed that, level of education and income level has The Factors influencing Customer's Satisfaction with e-Banking Services: A Study on Bank Muscat. × Close Log In. Log in with Facebook Log in with Google. or. Email. Password. Remember me on this computer. or reset password. Enter the email address you signed up with and we'll email you a reset Author: Roksana Jahan
· Technology has succeeded in making various aspects of life easier for the societies of today (Rust & Oliver, ).More importantly, it has become a fundamental element in improving the quality of services in general and E-Banking services in particular (Joseph & Stone, ).E-Banking service is said to rely on the exchange of information between customers THESIS SUPERVISOR Assist. Prof. Dr. Ahmet Ertugan NICOSIA We as the jury members certify the ‘The Impact of Internet Banking on Customer Satisfaction: A Case Study of Sulaymaniyah city, Iraq’ prepared by the Bzhar Othman Abdalla defended on 14/11/ has been found satisfactory for the award of degree of Master ACCEPTANCE/APPROVAL The study revealed different impacts affecting the bank customers using e-banking services and products, such impacts were accessibility, time factor, availability, user friendly and security. It was also revealed that, level of education and income level has
The study revealed different impacts affecting the bank customers using e-banking services and products, such impacts were accessibility, time factor, availability, user friendly and security. It was also revealed that, level of education and income level has Following an ample literature review, we selected five categories of customer satisfaction determinants with bank services: convenience, environment, Estimated Reading Time: 6 mins al. ()evaluated the service quality of internet banking services in india from customers‟ perspectives and concluded that customers are satisfied with service quality of four dimensions such as reliability, accessibility, privacy/security, responsiveness and fulfillment, but are least satisfied with the „user-
THESIS SUPERVISOR Assist. Prof. Dr. Ahmet Ertugan NICOSIA We as the jury members certify the ‘The Impact of Internet Banking on Customer Satisfaction: A Case Study of Sulaymaniyah city, Iraq’ prepared by the Bzhar Othman Abdalla defended on 14/11/ has been found satisfactory for the award of degree of Master ACCEPTANCE/APPROVAL · Technology has succeeded in making various aspects of life easier for the societies of today (Rust & Oliver, ).More importantly, it has become a fundamental element in improving the quality of services in general and E-Banking services in particular (Joseph & Stone, ).E-Banking service is said to rely on the exchange of information between customers Following an ample literature review, we selected five categories of customer satisfaction determinants with bank services: convenience, environment, Estimated Reading Time: 6 mins
· Technology has succeeded in making various aspects of life easier for the societies of today (Rust & Oliver, ).More importantly, it has become a fundamental element in improving the quality of services in general and E-Banking services in particular (Joseph & Stone, ).E-Banking service is said to rely on the exchange of information between customers The study revealed different impacts affecting the bank customers using e-banking services and products, such impacts were accessibility, time factor, availability, user friendly and security. It was also revealed that, level of education and income level has The conclusion he arrived at was that perceived value, brand perception, cost effectiveness, easiness to use, convenience, problem handling skills, security and responsiveness are some of the factors affecting customer satisfaction in E-Banking
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